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Store Policy

ARTICLE 1 - Customer Care

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Article 1.0. Our responsibility

 

None of the provisions contained herein limit or exclude the liability of the trademark in any case in which an exclusion or limitation of liability would be contrary to the law.

 

COCOTTE FIRENZE is not to be held responsible for the inability to deliver the goods or to fulfill our other obligations set out in these terms, when such failure is due to an event beyond our reasonable control, including but not limited to fire, floods , storms, riots, civil unrest, war, nuclear accident and terrorist activities.

 

The maximum responsibility of COCOTTE FIRENZE for any loss or damage connected with the order placed on cocottefirenze.com will be limited to the total price of the order.

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Article 1.1 Colors and sizes

 

The colors displayed depend on the system used on the Customer's computer; COCOTTE FIRENZE cannot guarantee that the Customer's computer accurately reproduces the colors.

 

The measurements of the garments indicated on cocottefirenze.com express approximate values to help you better understand the fit and size of that specific garment and do not represent a guarantee of the actual size of the garments you will receive.

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Article 1.2 Warranty

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If the purchased goods are defective, COCOTTE FIRENZE will comply with all applicable warranty rules. If the Customer wishes to lodge a complaint regarding an obvious material or manufacturing defect in the goods supplied by us, including damage resulting from transport, the Customer is requested to notify us by returning the goods to us immediately, using the return form sent below from the seller.

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ARTICLE 2 - INTELLECTUAL PROPERTY

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The Seller is the holder of intellectual property rights concerning the Products sold to the Customer.

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COCOTTE FIRENZE is the owner of all intellectual property rights attached to the products offered on the Website as well as to the brands associated with these products and more generally to all visual and/or textual elements on the Website.

 

The company COCOTTE FIRENZE is the owner of the intellectual property rights relating to Paintings and Embroideries Cocotte Firenze.

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Consequently, any total or partial, direct or indirect, reproduction of any of the elements of the Website and in particular of Paintings and Embroideries Cocotte Firenze, on any medium whatsoever, without the prior consent of COCOTTE FIRENZE, is prohibited and may be subject to prosecution.  

 

The transmission by the Customer of any tells translated to design/pattern and/or text to the Seller as part of the customization of a garment does not transfer the intellectual property rights attached to said design/pattern and/or text.

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ARTICLE 3 - Privacy & Safety

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Article 3.0 Nature of the personal data collected

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The Seller undertakes to collect only adequate, relevant personal data and limited to what is necessary for the purposes for which they are processed. No personal data considered as "sensitive", such as racial or ethnic origin, political, philosophical or religious opinions may be requested or collected from the Customer.

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The Customer is here by informed that the personal data indicated as mandatory on the forms and collected in the context of the sale described here in. Among the Customer's personal data that the Seller collects from the Customer may include :

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  • His first and last names

  • His email address

  • His phone number

  • His mailing address

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Article 3.1 Purpose of the processing of personal data

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Personal data may be collected and used by the Seller for the purpose of enabling the sale, and may be transmitted to companies responsible for the management, execution and processing of payment transactions. This information and data may also be kept for security and conservation purposes, in order to comply with the legal and regulatory obligations to which the Seller is subject.

 

 

Article 3.2 Retention, security and confidentiality of personal data

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The personal data collected is processed and stored under conditions designed to ensure its security and is kept for the duration strictly necessary to achieve the purposes referred to the Article 1.1 (delivery time) of these Shipping and returns terms above.

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This data may also be kept for security and conservation purposes, in order to comply with the legal and regulatory obligations to which the Seller is subject.

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The Seller undertakes to implement technical and organisational security measures to guarantee the security, integrity and confidentiality of all personal data in order to prevent it from being distorted, damaged or accessed by unauthorised third parties.

 

 

Article 3.3 Transfer of personal data

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The Seller undertakes never to share the Customer's personal data, without having obtained the Customer's prior consent, with third party companies for marketing and/or commercial purposes.

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However, the Seller may be required to disclose the Customer's personal data to administrative or judicial authorities when their disclosure is necessary for the identification, questioning or prosecution of any individual likely to prejudice the rights of the Seller, any other customer or a third party.

 

Finally, the Seller may be legally required to disclose the Customer's personal data and may not in this case oppose it.

 

 

Article 3.4 User's right to object to the processing of data based on legitimate interests

 

The user has the right to object to the processing of personal data based on the legitimate interest of COCOTTE FIRENZE. The brand will not continue to process personal data unless it can demonstrate a legitimate basis for the processing, which overrides the interests and rights of the user or for legal reasons.

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ARTICLE 4 - Payment Methods

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Article 4.0 Payment method

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You can pay for the items you have ordered using the methods shown below.

 

- Credit / Debit Cards

- COCOTTE FIRENZE gift card (you can choose to pay for your order on our website with an COCOTTE FIRENZE gift card, either for the full amount or part of it).

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